It consists of a specialized service in maintenance of hardware components of personal computer equipment (computers, printers, scanners and other peripherals or computer devices), being able to identify the most common faults of these equipment and solve them by means of the appropriate software configuration and / or the component replacement.

The main functions and activities to be carried out in this computer equipment maintenance service are:

On-site assistance (and occasionally remote-telephone):  On the micro-computer equipment on which support, diagnosis and resolution of faults, incidents, queries, requests and configurations of PCs, laptops, PDAs, smartphones, printers, scanners, others are provided. peripherals, etc.
Attention and resolution of service requests:  From the CAU team itself. The assigned support staff will record, with the appropriate tool, the expected date of intervention, the evolution of the resolution and the closing date.
Installation, configuration and update of operating systems and desktop applications.
Peripherals installation and configuration.
Platform and configuration of new work equipment:  That are acquired during the contract to replace current equipment included in the contract, and transfer of the old equipment to the new one.
Disassembly, transfer and installation of equipment:  Due to changes in their location, replacement of damaged equipment, creation of new jobs or similar situations.
Repair: Equipment and replacement of damaged parts if necessary.
Management and processing:  Of incidents on equipment that is under warranty. As well as the monitoring of its resolution by the corresponding provider.
Documentation: All the tasks carried out must be documented, as well as collaborating in the preparation and safeguarding of service and response protocols for future actions.

More info:  servicing computers

Computer service technicians can work each on-website online and off-website online. The process can range from minor settings, spyware, viruses to changing hardware and an entire operating machine. Most organizations list following requisites while hiring restore technicians:

Knowledge of computer hardware and software.
Education in a related field is an asset.
Problem –fixing and analytical skills.
Exceptional technical & verbal exchange expertise.
Understanding of facts storage & recovery.
Service-oriented.
Candidate should have time & task management skills.

computer service technician salary

According to PayScale, the common hourly pay for a Computer Service Technician in Canada is C$16.50. The employment outlook can be fair inside the Toronto region for the 2018-2020 period.

The chances of landing and keeping a job will be higher  for graduates of a Bac + 5 compared to people with a Bac + 2 diploma. Among holders of a Bac + 5, almost 75% benefit from an open-ended contract (CDI). This same 2016 study by the CEREQ (Center for Studies and Research on Qualifications) notes that only 68% of holders of a Bac + 2 hold a permanent contract. 

This observation does not, however, apply to the IT profession. The CDI rate in the IT professions  is 94% . The prospects for IT professionals are therefore particularly good, especially as wages are high. Certain profiles essential for the proper functioning of many companies are in high demand. This is the case for mobile developers and network engineers. Others benefit from fewer job offers but higher wages due to the scarcity of skills. Technical Directors and CRM managers enjoy a salary of around 30% higher than other remuneration in the Adzuna classification .